Refund Policy

At Grammica, we strive to provide the best AI-powered content analysis experience. This Refund Policy outlines the terms and conditions regarding refunds for our services.

Subscription Refunds

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all first-time subscription purchases. If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase.

To be eligible for this refund:

• You must be a first-time subscriber
• The refund request must be made within 7 days of purchase
• You must contact us at [email protected]

Recurring Subscriptions

For recurring subscriptions (monthly or annual):

• You can cancel your subscription at any time from your account dashboard
• Cancellations will take effect at the end of the current billing cycle
• No refunds will be provided for partial subscription periods after the 7-day guarantee period
• You will retain access to premium features until the end of your current billing period

Credit Package Refunds

Unused Credits

Credits purchased as one-time packages are generally non-refundable. However, we may consider refund requests on a case-by-case basis if:

• Technical issues prevented you from using the credits
• You accidentally purchased the wrong package
• The request is made within 48 hours of purchase and no credits have been used

Used Credits

Credits that have been used or partially used are not eligible for refunds, as the service has already been provided.

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your account email address and transaction details
3. Provide a brief explanation for your refund request
4. Our team will review your request within 2-3 business days

Processing Time

Once your refund is approved:

• PayPal refunds are typically processed within 24-48 hours
• Credit card refunds may take 5-10 business days to appear on your statement
• You will receive an email confirmation once the refund has been processed

Special Circumstances

Service Interruptions

If there is a significant service interruption that prevents you from using Grammica for an extended period, we may offer:

• Pro-rated refunds for the affected period
• Credit extensions to compensate for downtime
• Complimentary credits as compensation

Account Violations

No refunds will be provided if your account is terminated due to violations of our Terms of Service, including but not limited to:

• Abuse of the service
• Fraudulent activity
• Violation of content policies
• Unauthorized sharing of account credentials

Non-Refundable Items

The following are non-refundable:

• Free trial conversions after the trial period ends
• Promotional or discounted purchases (unless within the 7-day guarantee period)
• Referral credits or bonus credits
• Services rendered more than 30 days prior to the refund request

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of Grammica after any changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: [email protected]
• Website: https://grammica.com